Ninety-five percent of the time my vintage reselling biz runs smoothly and calmly without hiccups or undue stress. Once in a while I buy something, get it home and realize it has damage I hadn’t seen in the store that either greatly reduces the price I can sell it for or makes it unsellable altogether. And every so often I get a potential customer who wears me out with constant messages and questions. And we all receive ridiculous, cringe-worthy low-ball offers. And once in a blue moon, I get a bad review. That stuns me. It’s usually because the buyer didn’t read the description or look at all the photos, or because they claim it never arrived when USPS tracking shows is was delivered.
But today I had a first-ever experience. A buyer received her necklace, was disappointed with it and instead of contacting me to initiate a return (I accept returns), she contacted Etsy to open a “case” against me! Cases are serious things and I have no idea why she went that route. There was no need. None.
Etsy suggested I refund her ASAP, but I need my necklace back first. She doesn’t get to keep the necklace AND receive a refund!
I’ve sent her a prepaid return label so the ball’s in her court. It’s interesting too that despite having sent her several messages this morning, she hasn’t responded to any. Well, as I say, the ball is in her court.
But the saddest part for me was that she besmirched this sweet coral bead necklace. (It’s from Hawaii, circa 1950s/60s, likely made for the tourist trade.) She told Etsy “it was smaller than expected, poor quality and I don’t even know if the beads are coral.”
Wow. Just wow. It is coral, the size of everything was in the listing and I’m not sure why she she believes it’s poor quality. I’m scratching my head on that. It is what it is–a simple 4-strand coral bead necklace.
So this was how July started for me after a painfully slow sales month in June. It was like rubbing salt in the wound. The irony is I just got my “Star Seller” status back.
Well, one way or another it will sort itself out. I just didn’t need the additional stress and frustration right now. Might be a good day to work outside and burn some of it off!
Wishing you happy buying and selling,